Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you’ll never have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket whilst you’re browsing your website files or editing different account settings. The ticketing system is being closely monitored 24-7 by our client service staff representatives and the ticket response time is maximum 1 hour, but it rarely takes more than 20 minutes to get help. In contrast to some other hosting companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for information concerning any technical or billing issue. In addition, you can see a collection of articles, which will help you tackle the most common challenges on your own.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with us and you would like to contact our customer service team representatives, you’ll be able to send a ticket directly from your Hepsia Control Panel instead of going through a totally different client support platform as you’ll need to do with most web hosting providers on the market. Our integrated ticketing system will allow you to send a new ticket without hassles and to go through older tickets using an intelligent search filter. Also, you will be able to check the applicable knowledgebase articles that our system will offer you based on the problem category that you select for your new ticket. You can carry out all the above-mentioned activities without leaving your Control Panel at any time, which implies that in case you face any complication or have an inquiry, you can touch base with our support engineers and solve the particular issue in less than 1 hour using a single support platform.