The customer support that you can receive from your cloud hosting company is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you have a technical trouble with an existing account. Timely and accurate info regarding a question or a problem can save you lots of time and efforts, not mentioning that this is usually a sign that you're ordering from a genuine web hosting provider and not from a reseller. If you obtain a hosting account from a company that doesn't own its servers and it cannot access them right away, it is quite possible that you will wait for a few days so as to have a response to any query, thus your websites may stay offline for quite a while. In contrast, a supplier which offers various options for communication and has a support staff that is available all the time can assist you right away and help you reduce or fully avoid any downtime and possible losses.
24/7 Customer Support in Cloud Hosting
All of our cloud hosting feature 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our solutions well before you make an order or you are a current customer and you have a question or a difficulty, you will be able to contact us anytime, which includes weekends and holidays. We have many channels to get in touch with us - several phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more complex matters or any matters which require more time to investigate and fix. In contrast to various other web hosting suppliers, our trouble tickets have a guaranteed maximum response time of only 1 hour, so no matter what your issue is, it will be resolved timely and you won't waste days to have something fixed.