Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your assistance requests will be responded to within maximum sixty minutes after the trouble ticket or e–mail is submitted. If your issue needs additional assistance from a sysadmin, we will direct the support ticket or the e–mail to the person in charge and we will leave a note to notify you that more time will be needed for arriving at a solution. Furthermore if you make use of the Optional Admin Services package, any of the server administration tasks included there will be performed whenever you wish.
A Top–Class Help Desk Support Service
- We’ll be available to you 24–7 to answer any queries that you may have connected to our Hosting Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also require help handling server administration procedures, you can examine our Optional Admin Services package, which includes backup hard drive space, weekly Operating System updates, server monitoring and restarting services, plus troubleshooting and installation procedures.
An Easy–to–Navigate Help Area
Our Hosting Control Panel is installed by default for each dedicated server. Among its features is a very time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can carry out. The majority of help articles also video versions that show all the actions that you can perform in a highly illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.